SnorOFF is engineered to support your sleep health through safe, non-invasive neuromuscular stimulation therapy. To ensure consistent performance and long-term reliability, it is important to understand how your device is protected under warranty and how proper care can extend its lifespan and therapy effectiveness.

This page explains what is covered under warranty, how to care for your device, and what to do if you need service or support.

Warranty Coverage

SnorOFF comes with a limited manufacturer’s warranty that covers defects in materials and workmanship under normal, intended use.

The warranty applies only when the device is used as described in the Instructions for Use (IFU) and within recommended operating conditions.

What the Warranty Covers

The warranty typically includes,

• Manufacturing defects in the control unit
• Functional issues related to normal use
• Electrical or performance failures not caused by misuse or external damage

If a covered issue is confirmed, SnorOFF may replace the device at its discretion.

What Is Not Covered

The warranty does not apply in cases where damage or malfunction results from,

• Improper handling, misuse, or use outside intended purpose
• Physical damage, impact, or water exposure
• Unauthorized modification or repair
• Normal wear and tear of consumable parts
• Failure to follow cleaning, charging, or storage instructions
• Use with non-approved accessories or chargers

Using the device in a way not described in the IFU may void warranty coverage.

How to Care for Your SnorOFF Device

Proper care is essential for both safety and therapy effectiveness. Simple daily habits can significantly extend the life of your device.

Daily Care

• Clean the mouthpiece after each therapy session
• Ensure the device is fully dry before storage
• Store in the provided case or a clean, dry place

Charging Care

• Use only the recommended charging method
• Avoid overcharging or leaving the device plugged in unnecessarily

Storage Guidelines

• Keep away from extreme heat or direct sunlight
• Do not expose to moisture or liquids
• Store at room temperature in a well-ventilated area

Mouthpiece Care & Hygiene

The mouthpiece comes into direct contact with the oral cavity and requires regular cleaning to maintain hygiene and comfort.

• Rinse with clean water after each use
• Use mild, non-abrasive cleaning agents if recommended
• Do not use harsh chemicals or boiling water
• Replace the mouthpiece if signs of wear, deformation, or discomfort appear

Proper hygiene supports both user safety and therapy performance.

When to Request Service

You should request service or support if you experience,

• The device does not power on or respond
• Bluetooth connection issues persist after troubleshooting
• Inconsistent stimulation or unexpected interruptions
• Physical damage or unusual behavior during use

Early support helps prevent further issues and ensures uninterrupted therapy.

Out-of-Warranty Support

If your device is outside the warranty period, support and service options may still be available.

Out-of-warranty services may include,

• Replacement
• Component inspection
• Technical evaluation

Service availability may vary based on device condition and component status.

User Responsibility

To ensure safe and effective use, users are responsible for,

• Following all Instructions for Use
• Maintaining proper hygiene and care
• Using the device only for its intended purpose

Consistent care and correct usage help protect your device and your therapy results.

Need Help? We’re Here

If you have questions about warranty coverage, care instructions, or service support, our team is ready to assist.