At SnorOFF, we value your trust. This Privacy Policy explains how we collect, use,store, and protect your personal information when you browse our website, use our mobile application, purchase our products, or interact with our support team.

Our goal is simple: to keep your data safe, transparent, and fully in your control.

By accessing or using SnorOFF (website, app, device, or services), you agree to the practices described in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information to provide you with a smooth, personalized, and secure experience. The type of data collected depends on how you interact with us.

1.1 Information you provide directly

You may share the following details when creating an account, placing an order, or contacting us,

• Name
• Phone number
• Email address
• Shipping and billing address
• Date of purchase or order information
• App login details
• Feedback, support queries, and communications
• Optional health related information (only if you share it voluntarily)

1.2 Information collected automatically

When you use our app or visit our website, we may automatically collect,

• Device information (model, OS version, unique device ID)
• IP address and location (approximate)
• App usage data
• Bluetooth connection logs (for pairing with SnorOFF device)
• Session duration, progress, and interactions inside the app
• Cookies and tracking preferences

This information helps us improve performance, troubleshoot issues, and understand how users interact with SnorOFF.

1.3 Information from the SnorOFF device

Our smart device may record,

• Device connectivity status
• Battery level and charging state
• Therapy session logs (duration, completion, device behavior)

No sensitive biometric data or direct medical diagnosis is collected by the device.

2. HOW WE USE YOUR INFORMATION

We use your data only for legitimate, service related purposes such as,

• Creating and managing your SnorOFF account
• Fulfilling product orders and providing warranty support
• Running therapy sessions and tracking your progress
• Sending important notifications (order updates, support messages, reminders)
• Troubleshooting technical issues
• Improving app performance and user experience
• Responding to customer queries and support tickets
• Sending educational content, updates, or promotional offers (only if you consent)
• Ensuring safety, compliance, and preventing misuse

We never sell or rent your personal data to third-party companies.

3. HOW WE SHARE YOUR INFORMATION

We may share your information with trusted partners who help us operate SnorOFF, but only when necessary,

• Payment gateways (to process transactions securely)
• Logistics partners (to deliver your orders)
• Cloud service providers (for app data storage)
• Customer support tools (to handle support requests)
• Technical service providers (for diagnostics and updates)

All partners follow strict confidentiality and data protection standards.

We may disclose information only if required by law, regulation, or to comply with a valid legal request.

4. DATA SECURITY

We use industry standard security measures to protect your data,

• Encrypted data transmission (HTTPS)
• Secure storage on certified cloud servers
• Access control and authentication safeguard

While no system is 100% foolproof, we consistently work to protect your information from unauthorized access, misuse, or loss.

5. YOUR RIGHTS & CHOICES

We believe your data belongs to you. You can choose,

• To access your data: Request a copy of the information we hold about you.
• To correct your data: Update inaccurate or incomplete information anytime.
• To delete your data: You may request account deletion and data removal.
• To control cookies: Adjust browser settings to manage tracking preferences.

For any such requests, you can contact our support team at support@snoroff.com.

6. DATA RETENTION

We keep your personal data only as long as necessary,

• For account holders: as long as the account remains active.
• For purchases: as required for warranty, service, or legal obligations.
• For app usage: essential logs may be stored to analyze performance and prevent misuse.

You may request immediate deletion if you no longer wish to use SnorOFF.

7. CHILDREN’S PRIVACY

SnorOFF is not intended for children under 18. We do not knowingly collect or store data from minors. If you believe a child has provided personal information, please contact us so we can remove it promptly.

8. COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies to improve navigation, load pages faster, and understand traffic patterns. You can disable cookies but some features may not work properly. We do not use cookies to store sensitive information.

9. THIRD-PARTY LINKS

Our website or app may include links to third-party sites (payment pages, social media, health articles). We are not responsible for the privacy practices of those websites.

We recommend reviewing their policies before interacting.

10. UPDATES TO THIS PRIVACY POLICY

We may update this policy occasionally to reflect new features, legal requirements, or improvements in our privacy practices.

11. HOW TO CONTACT US

If you have any questions, concerns, or requests regarding your data, please reach out,

Email: support@snoroff.com

Phone: +91 0261-2494330

Registered Office: BL 54, 127, 129 Khanpur Road, Mirapur, Kamrej, Surat - 394320, Gujarat, INDIA.

We are always here to help

12. YOUR ACCEPTANCE

By using SnorOFF products, services, and the mobile application, you acknowledge that you have read, understood, and agreed to this Privacy Policy.