Thank you for choosing SnorOFF. We aim to deliver every order safely, quickly, and with complete transparency. Our shipping policy explains how we process orders, estimated delivery timelines, shipping charges, and what you can expect once your order is placed.

1. ORDER PROCESSING

Once you place an order on our website, our team begins processing it within 24–48 business hours.

Orders are not processed on Sundays or public holidays.

If we need any additional information such as address confirmation or payment verification we will reach out to you via phone or email.

2. SHIPPING & DELIVERY TIMELINES

Delivery time depends on your location and courier availability.

While most orders arrive on time, these are the general estimates,

• Metro cities: 3–5 business days
• Tier 1 & Tier 2 cities: 5–7 business days
• Tier 3 & remote areas: 7–10 business days

Please note that external factors such as weather conditions, courier delays, or government restrictions may affect the timelines. We will always try to update you if we expect a delay.

3. SHIPPING CHARGES

Shipping charges, if applicable, will be shown at checkout before you complete your order.

From time to time, we may offer free shipping promotions or discounted logistics charges based on campaigns or order values.

4. ORDER TRACKING

Once your order is dispatched, we will send you,

• A shipping confirmation email/SMS
• A tracking link
• Courier partner details

You can use the tracking link to follow your order’s journey until it reaches your address. If tracking information is delayed or not updated, please allow the courier 24 hours to refresh their system.

5. DELIVERY ATTEMPTS

If you are unavailable at the time of delivery, the courier may contact you to reschedule or confirm the delivery location.

If the parcel is returned to us due to repeated failed attempts, we will reship the order after reconnecting with you. Additional charges may apply depending on the situation.

6. DAMAGED OR TAMPERED PACKAGES

We take packaging seriously, but if your order arrives in a damaged or tampered condition,

1.  Do not accept the package (if visible during delivery).
2. Take clear photos of the damage.
3. Contact us immediately at support@snoroff.com or +91 0261 2494330.

We will review the issue and assist you with a replacement or solution as quickly as possible.

7. INCORRECT ADDRESS OR FAILED DELIVERY

If a delivery fails due to an incorrect or incomplete address provided by the customer, we cannot be held responsible.

We will reach out to confirm the correct details and arrange redelivery, which may involve additional charges.

8. INTERNATIONAL SHIPPING (IF APPLICABLE)

If we ship internationally,

• Delivery timelines vary by country.
• Customs duties, taxes, or import charges (if any) are the responsibility of the customer.
• These charges are imposed by government authorities, not SnorOFF.

9. DELAYS BEYOND OUR CONTROL

Sometimes delays happen due to factors outside our control, such as,

• Natural disasters
• Strikes or lockdowns
• Courier workload
• Government restrictions

We always try our best to support you during such situations, and our team is available to help track your order.

10. NEED HELP?

If you have questions about your shipment, tracking, or delivery, we’re here to help.

Email: support@snoroff.com

Phone: +91 0261-2494330

Address: BL 54, 127, 129 Khanpur Road, Mirapur, Kamrej, Surat - 394320, Gujarat, INDIA.

Your satisfaction is our priority, and we want to make your SnorOFF experience smooth from checkout to delivery.