OUR PROMISE

At SnorOFF, we stand behind the quality and performance of SnorOFF, our smart tongue muscle stimulator designed to help reduce snoring and improve sleep wellness.

Every unit is carefully inspected, tested, and packaged before delivery.

If you are not completely satisfied, or if you encounter an issue with your device, our Return & Replacement Policy ensures a smooth and fair resolution.

RETURN POLICY OVERVIEW

Eligibility for Return:

Returns are accepted only for products purchased directly from,

• SnorOFF official website
• Authorized distributors or clinics

To qualify for a return:

• The product must be unused, unopened, and in its original packaging.
• A valid proof of purchase (invoice or order ID) is required.

Non-Returnable Items:

Due to hygiene and medical safety reasons, the following items cannot be returned once opened,

• Mouthpiece
• Used control units
• Opened or damaged packaging

Condition for Acceptance:

• Item must be in new, resalable condition.
• All original accessories, manuals, warranty card, and packaging materials must be included.
• Products showing signs of wear, damage, or tampering will not be eligible.

REPLACEMENT POLICY

If your product is defective or damaged upon delivery, SnorOFF will offer a replacement at no additional cost.

Eligible Situations for Replacement:

1. Visible physical damage during shipment (must be reported within 24 hours).
2. Malfunction during normal use within the warranty period (1 year).
3. Missing components upon arrival (verified through unboxing proof).

Replacement Process:

1. Contact Customer Support via email or WhatsApp with purchase details.
2. Provide order ID, date of purchase, and issue description.
3. Our support team will verify your order details.
4.  Ship the product (if requested) to our service center.
5. Upon verification, a replacement unit will be dispatched.

REFUND POLICY

SnorOFF is a medical wellness device, and once opened or used, it cannot be restocked or resold due to hygiene and safety protocols.

Refunds are therefore limited to:

• Order cancellations before shipment.
• Duplicate payments.
• Pre-approved cases of non-availability or manufacturing defect (verified).

WARRANTY TERMS

Warranty Coverage:

SnorOFF comes with a 1-Year Limited Warranty covering manufacturing defects in,

• Control unit (electronic component)
• Internal circuits and battery performance

Not Covered Under Warranty:

• Mouthpiece, or accessories (considered consumables)
• Damage from misuse, drops, or water exposure
• Unauthorized repairs or alterations
• Normal wear and tear or cosmetic damage
• Loss or theft of the device

SERVICE & SUPPORT PROCESS

Step 1: Contact Customer Support support@snoroff.com | +91 0261-2494330

Step 2: Verification & Troubleshooting Our team will guide you through basic checks or app re-pairing steps.

Step 3: Inspection & Decision Returned devices will be inspected by our technical team.

Step 4: Resolution Depending on eligibility, the device will be:

• Repaired and returned, or
• Replaced with a new/refurbished unit.

TERMS & CONDITIONS OF SALE

1. SnorOFF is a personal-use medical wellness product; individual results may vary.
2. SnorOFF reserves the right to update or modify policies without prior notice.
3. Warranty and return rights apply only to genuine products purchased from authorized sources.
4. Unauthorized reselling, repackaging, or modification voids warranty and legal protection.
5. Device must be used as per user manual and safety instructions. Improper use may result in health risks or device malfunction.
6. Liability is limited strictly to the repair or replacement of the product, not to incidental or consequential damages.

SHIPPING & HANDLING

• Customers are responsible for return shipping costs, unless the return is due to a verified manufacturing defect.
• Products should be shipped in secure, padded packaging to prevent transit damage.
• SnorOFF is not responsible for items lost or damaged during return shipment.

CANCELLATION POLICY

• Orders can be cancelled before shipment by contacting customer care.
• Once shipped, cancellation is not possible; you may request a return under eligible conditions.

CUSTOMER RESPONSIBILITY

• Follow all instructions in the User Guide and Safety Manual before use.
• Keep your invoice and warranty card safely for future claims.
• Report defects or issues promptly to avoid voiding warranty terms.

CONTACT INFORMATION

Registered Office: BL 54, 127, 129 Khanpur Road, Mirapur, Kamrej, Surat - 394320, Gujarat, INDIA.

Email: support@snoroff.com

Website: www.snoroff.com

Phone: +91 0261 2494330